Terms and Conditions
TERMS AND CONDITIONS
Refund Policy
The Refund Policy applies for the following purchases: the Supply of Goods.
1. General
a) We offer repairs, refunds or exchange in accordance with the Australian Consumer Law and in the terms set out within our refund policy.
b) This Refund Policy outlines our guidelines regarding refunds and returns in compliance with the Australian Consumer Law.
c) Please read this policy before making an order
2. Australian Consumer Law
Under the Australian Consumer Law you are entitled to:
a) to cancel the purchase
b) to receive a refund for the price of goods
c) We offer refunds, repairs or exchanges in accordance with Australian Consumer Law
d) Under the Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:
- Has a Major Problem: is significantly different from the description of the item
- Is not of acceptable quality: the product is faulty or damaged or doesn't work as it should
- Is not as it is described: does not fit the description of the product
3. Cancellation or change of mind
a) If you have a change of mind about your purchase, you can return the item within 14 days of receiving your order given:
- The item is in its original condition, unworn, and with all tags attached.
- Please note that you will be responsible for return shipping costs. Once we receive the item and inspect it, we will process a refund for the product's cost and reimburse you for the cost of return shipping.
4. Products damaged during delivery
a) In the event that your product has been damaged during delivery:
- Please contact us immediately
- The item must be returned to us the way you received it, including any packaging
- Will will arrange a repair, refund or exchange of the item
5. Exceptions
a) We may refuse repair, return or exchange for a product purchased if
- The product is not for personal use
- You misused the product in a way that caused a problem
- All other exceptions outlined under Australian Consumer Law
6. Shipping costs for returns
a) If the product fails to meet the standard of a product under Australian Consumer Law, then we will absorb the shipping cost of returning the product
b) If the product is eligible for return, we will reimburse you for the cost of shipping the return.
7. Response time
a) we aim to get back to you about any issues as soon as possible.
8. Contact us
b) visit our contact us page or email info@sibleythelabel.com
PRIVACY POLICY
1. Pricing Policy
a) All of our pricing is in Australian Dollars (AUD).
2. Privacy Policy
b) Information we collect
- We may collect personal information from you when you visit our website, make a purchase, sign up for our newsletter, participate in a survey, or interact with us in any other way.
- The information we collect is used to receive and send orders, receive payment, send emails for promotional purposes (unless you opt out of our newsletter)
- SIBLEY the label recognises that we must use customer information in a responsible manner and in accordance to Australian Consumer Law.
- SIBLEY the label is dedicated to keeping your details private. Any information, we collect, is kept strictly secured. We do not pass on or sell or swap any of your personal details.
3. Changes to privacy policy
- You can review the terms of the privacy policy at any time on this page. We will notify users of any updates to our privacy policy through this page.
- Our privacy policy is in line with Australian Consumer Law.
4. Secure Shopping
- We guarantee every transaction made on our site and at our checkout is secure.
- If you have any questions about our privacy policy, please contact us at info@sibleythelabel.com
5. Intellectual Property
- The contents of this site, including all information, data, texts, graphics, images, and content is the property of SIBLEY the label and is protected by Australian and International Copyright laws.